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Returns and Exchanges

What is the return/exchange policy?

WakatiHair.com can only accept refunds & returns for unopened items purchased from WakatiHair.com and must be made within 30 days from the date of receipt of the product and with the original sales receipt.  Refunds are credited to the original payment only and may take 7-10 working days to reflect against an account, depending on the card issuing bank. All of our returns are processed at the below address:



Attn: Wakati Web Returns – Consumer Affairs

Kao USA, Inc.

2535 Spring Grove Avenue

Cincinnati OH 45214



1. We do not cover shipping costs for general returns.

2. Please email WakatiHair@kao.com for questions regarding returns on damaged or unopened product.