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FREQUENTLY ASKED QUESTIONS

WHO SHOULD USE

What hair type is the Wakati Water-Activated Advanced Conditioner designed for?

The Wakati Water-Activated Advanced Conditioner is designed to meet the key needs of detangling and moisturization for natural hair women with curls, coils, and kinks.

HOW BEST TO USE

Wakati Water-Activated Advanced Conditioner Application Hacks

  • To realize the full slip of the conditioner during application, ensure your hair is soaking wet when applying. Do not hesitate to mix a small amount of water with the conditioner as you work it through your hair. If you do this, you will realize the full impact of its water-activation and slip.
  • To help your hair get used to the conditioner, don’t hesitate to use a lot your first time applying. It’s ok to be heavy handed, and then back down on the amount that you apply in future uses. After using it consistently 3 to 4 times, you will realize the product’s full effect.

What is the best way to use the Wakati Water-Activated Advanced Conditioner?

  1. Apply to SOAKING WET HAIR after shampooing.
  2. Work conditioner through strands ensuring even coverage from root to tip.
  3. Leave on for AT LEAST 5 MINUTES.
  4. Then, RINSE TO ACTIVATE the long-lasting moisture you’ve been waiting for.
FOR BEST RESULTS USE WITH EVERY WASH.

What should I expect when applying the Wakati Water-Activated Advanced Conditioner?

The benefits of the Wakati Water-Activated Conditioner with subsequent uses, the slip, detangling and moisturization will continue to improve until you reach a steady state at 3 to 4 uses. During your first use, we recommend a heavy application to allow your hair to adjust to the new conditioner and for you to fully experience the slip and water activating effect.

How much of the Wakati Water-Activated Advanced Conditioner should I apply to my hair to get even coverage?

The amount of Wakati Water-Activated Advanced Conditioner that should be used will vary from person to person. Our recommendation is to use enough to ensure that you achieve full coverage. You cannot apply too much your first time trying. Once you adjust to its effects, you can then back down on the amount that you apply.

Should I rinse with cold water when using the Wakati Water-Activated Advanced Conditioner?

The performance of the Wakati Water-Activated Advanced Conditioner is not impacted by the temperature of rinse water. Feel free to use whatever temperature of water you feel is best for your hair to receive the full benefit of the conditioner.

Can I use the Wakati Water-Activated Advanced Conditioner as a co-wash?

Yes, you can use the Wakati Water-Activated Advanced Conditioner as a co-wash and receive benefits of moisturization and detangling. The product was designed to be used in conjunction with shampoo, meaning it does not intentionally include cleansing properties. Regardless, natural hair consumers like you have told us that based on their own trial of the conditioner that there is strong value in using it as a co-wash, on days you do not use shampoo, if this is your desired method of use.

Can I use the Wakati Water-Activated Advanced Conditioner as a leave-in or mixed with water in a spray bottle?

Kao discourages the practice of diluting cosmetic and other personal care products with water prior to use as it can result in possible microbial contamination. The product is designed for rinse-off application only so use of the product as a leave-in is discouraged.

What is the best shampoo to use with the Wakati Water-Activated Advanced Conditioner?

The Wakati Water-Activated Advanced Conditioner works effectively with any shampoo type. There is no need to buy something new. Simply continue to use what you already have in your shower.

HOW IT WORKS

What is the meaning of water-activated as it relates to the Wakati Water-Activated Conditioner?

Water-activated refers to how the formula responds in the presence of water. After applying the conditioner to your soaking wet hair in the shower and letting it sit for 5 minutes, you will rinse. While rinsing you will feel the unique slip that allows for easy detangling.

HOW IT PERFORMS

Is the Wakati Water-Activated Advanced Conditioner going to dry out my hair?

No, the Wakati Water-Activated Advanced Conditioner has been specifically designed to deliver your hair optimum moisture in order to provide great detangling.

Will the Wakati Water-Activated Advanced Conditioner provide good slip?

Yes, the Wakati Water-Activated Advanced Conditioner will provide good slip through a blended combination of conditioning agents and oils to unlock your tangles and reform your curls.

Will the Wakati Water-Activated Advanced Conditioner help my hair grow?

While the Wakati Water-Activated Advanced Conditioner does not contain any ingredients that will promote hair growth, it does provide high detangling. By providing this high level of detangling, the conditioner allows you to get through tangles more easily with your hands or a comb/brush. The result is less shedding and breakage, which could ultimately result in longer hair.

INGREDIENT INQUIRIES

Are Silicones contained in the Wakati Water-Activated Advanced Conditioner? Why?

Yes, Silicones are one type of ingredient contained with the Wakati Water-Activated Advanced Conditioner. Silicones, when incorporated in a smart and careful way provide excellent detangling. In the case of this conditioner, they are paired with Natural oils to provide the right balance of detangling and moisturization that your hair craves.

Are Alcohols contained in the Wakati Water-Activated Advanced Conditioner? Why?

Yes, alcohols are one type of ingredient contained within the Wakati Water-Activated Advanced Conditioner.  With this being said, the alcohols present are not perceived as “drying” alcohols such as ethanol or ethyl alcohol.  Instead, the alcohols being used are known as fatty alcohols, and they serve to provide softness to hair and the rich, creamy texture that you seek in your conditioner.

Is the Wakati Water-Activated Advanced Conditioner free from sulfates and parabens?

Yes, the Wakati Water-Activated Advanced Conditioner is free from sulfate and parabens.

Is the Wakati Water-Activated Advanced Conditioner free from mineral oil and petrolatum?

Yes, the Wakati Water-Activated Advanced Conditioner is free from mineral oil and petrolatum.

Are the oils in the Wakati Water-Activated Advanced Conditioner natural?

Yes, the Shea and Jojoba Oil in the Wakati Water-Activated Advanced Conditioner is natural.
 

GENERAL INQUIRES

Where can I purchase the Wakati Water-Activated Conditioner?

Wakati products are available for purchase at WakatiHair.com

How do I return a product?

Please visit our Return Policy page

If I make a return, how long does it take for the refund to reflect on my credit card statement?

Once the product is received by us, we will refund your purchase price, less the original shipping & handling charges. Refunds are credited to the original payment only and may take 7-10 working days to reflect against an account, depending on the card issuing bank.

PRODUCT SAFETY INQUIRIES

Is the Wakati Water-Activated Advanced Conditioner tested for Safety?

At Kao, we develop quality personal care products that our consumers desire through extensive research and consumer testing. Because the health and safety of our consumers is of paramount importance, we perform numerous safety evaluations and scientific assessments to ascertain human safety issues and the impact our products may have on the environment. We closely examine all the ingredients in our products, as well as the finished product itself before it goes on the market. In addition to Kao’s rigorous internal standards, the Wakati Water-Activated Conditioner adheres to the requirements set forth by the EU Cosmetic Products Regulations, which are among the strictest in the world. We constantly monitor the EU cosmetic requirements and safety recommendations for updates, and modify our products if safer alternatives become available.

Has the Wakati Water-Activated Advanced Conditioner been tested on animals?

The Wakati Water-Activated Advanced Conditioner has not been tested on animals. All Kao USA personal care products are fully compliant with the European ban on animal testing for cosmetics products and ingredients which has been in place in the European Union since 2004. Additionally, we have been working on the development and acceptance of alternative test methods in other jurisdictions since the late 1980s. We believe that non-animal, alternative test methods should be recognized and adopted globally.

Will the Wakati Water-Activated Advanced Conditioner cause irritation if it contacts my eyes during use?

All Kao products are thoroughly evaluated for eye irritation as part of a complete safety assessment. In general, incidental or accidental conditioner exposure is not expected to irritate the eyes. However, as the product is not intended to contact the eyes, they should be rinsed with clean water if exposure occurs.